At The Stitch House Co., each piece is thoughtfully embroidered to order with care and attention to detail. We want you to feel confident and excited about your purchase.
Returns & Exchanges
Because our products are made to order, all sales are final, and we do not accept returns or exchanges for changes of mind, incorrect sizing selections, or personal preference.
We encourage you to review product descriptions, sizing information, and personalization details carefully before placing your order.
Personalized Orders
Please double-check all names, initials, spelling, colors, and other personalization details before completing checkout.
Personalized items are created using the information provided at the time of purchase.
If you notice an error after ordering, please contact us as soon as possible. We may be able to make changes if production has not yet begun.
Damaged or Incorrect Items
We take great care in creating and inspecting every order.
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs.
We’ll review the situation and work with you toward an appropriate resolution, including a replacement or refund when warranted.
Natural Variations
Because embroidery is created individually, slight variations in stitching, placement, and thread appearance may occur.
These small differences are part of the nature of embroidered goods and do not necessarily indicate a defect.
Questions?
If you have any questions before placing your order, please contact us. We’re always happy to help you choose a piece you’ll love.
Thank you for shopping small and supporting The Stitch House Co.!